Elangovan KN

Senior Associate Engineer

About

Accomplished Senior Associate Engineer with over 3.3 years of experience in MSSQL Database Administration, specializing in technical database support and leveraging the ITIL framework for optimal incident resolution. Proven success in enhancing system security, optimizing performance, and implementing high-availability solutions to ensure business continuity. Adept at cross-functional collaboration and problem-solving within complex IT environments.

Work Experience

Senior Associate Engineer

Atos Global IT solutions

Jun 2022 - May 2024

Chennai, Tamil Nadu, IN

Managed complex MSSQL database environments, ensuring high availability, robust security, and optimal performance for critical IT operations and business continuity.

  • Provided 24x7 comprehensive technical database support for SQL Database systems, consistently resolving critical incidents and minimizing system downtime.
  • Implemented and managed high availability solutions, including SQL Server Always On, replication, and log shipping, ensuring seamless business continuity and data integrity.
  • Developed, monitored, and troubleshot comprehensive database maintenance plans, including index rebuilds, reorganizations, and consistency checks, to optimize database health and query performance.
  • Automated daily backup jobs and restores for development databases, significantly enhancing data recovery efficiency and reducing manual effort.
  • Resolved over 95% of service requests and incidents from end-users via phone, email, and ticketing systems (SNOW), ensuring timely and effective technical support and troubleshooting assistance.
  • Evaluated and integrated new tools and technologies into existing infrastructure, enhancing system efficiency and scalability while maintaining security standards.
  • Configured, maintained, and troubleshot Log Shipping and Database Mirroring, ensuring robust data replication and failover capabilities for critical systems.
  • Executed critical software updates and security patch assessments across multiple environments, optimizing computer performance and strengthening system defenses against vulnerabilities.

Education

Information Technology

RMD Engineering College, Affiliated to Anna University

8.28

Jan 2018 - Jan 2022

Chennai, Tamil Nadu, IN

Certificates

Cloud Computing

NPTEL Certified

Jan 2022

Oracle SQL

Great Learning Certified

Jan 2022

Azure Fundamentals

Microsoft Certified

Jan 2022

Languages

English , Telugu , Tamil

Skills

Database Management

  • MSSQL Database Administration
  • SQL Server
  • Database Administration
  • Backup and Recovery
  • High Availability SQL Server
  • SQL Server Always On
  • Replication
  • Log Shipping
  • Database Mirroring
  • Database Optimization
  • Data Integrity

System Operations & Support

  • ITIL Framework
  • Technical Database Support
  • Service Request Management
  • Incident Resolution
  • Ticketing Systems (SNOW)
  • Troubleshooting & Problem-Solving
  • Software Installation
  • System Security Enhancement
  • User Satisfaction
  • On-call Support

Programming & Scripting

  • SQL
  • Basics in Python

Tools & Technologies

  • Microsoft Studio Management
  • Cloud Computing
  • Oracle SQL
  • Azure Fundamentals

Professional Competencies

  • Cross-functional Collaboration
  • Analytical Skills
  • Adaptability
  • New Technology Exploration
  • Effective Communication
  • Interpersonal Skills
  • Teamwork
  • Rapport Building
  • Project Management